couplescounsellingwales@gmail.com
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Policies

Privacy Policy (UK GDPR)

Last updated: 20 September 2025

Couples Counselling Wales ("we", "us", "our") is committed to protecting your privacy. This notice explains how we collect, use, store and protect your personal information when you visit www.couplescounsellingwales.com or contact us about counselling services.

1. Who we are (Data Controller)

  • Data Controller: Rachael Annandale, Couples Counselling Wales

  • Email: couplescounsellingwales@gmail.com

  • Website: www.couplescounsellingwales.com
    We are regulated by UK data protection law, including the UK GDPR and the Data Protection Act 2018. You can contact us using the details above with any questions about this notice.

Note: We do not currently appoint a Data Protection Officer. For privacy queries, please contact the Data Controller.

2. What information we collect

We only collect limited personal information via the website contact form:

  • Name

  • Email address

  • Any information you choose to provide in the message box.

Please do not include sensitive personal data in the contact form.

3. How we use your information and our lawful bases

We process this information for the following purposes:

  • To respond to your enquiry and provide information at your request — Legitimate interests (to run our service and respond to potential clients) and/or pre‑contractual steps at your request.

  • If you become a client: we may process further information relevant to providing counselling services, relying on contract, legitimate interests, and, where relevant, Article 9(2)(h) UK GDPR (health/social care provision) and/or your explicit consent.

  • To comply with legal obligations — e.g., tax and accounting rules, responding to valid legal requests.

4. Who we share information with

We do not share your data with third parties for marketing purposes. We only share limited data where necessary:

  • Website host and email provider to operate our site and communications.

  • Emergency/safeguarding services if there is a serious risk of harm or as required by law.

We do not sell your data.

5. International transfers

If our email or website hosting providers are based outside the UK, we ensure appropriate safeguards such as adequacy regulations or approved transfer mechanisms.

6. How long we keep your information (retention)

  • Enquiries (non‑clients): usually deleted within 24 months of last contact.

  • Client records (if applicable): typically retained for 7 years from the date of the last session, in line with professional guidance.

7. Security

We use reasonable technical and organisational measures to protect your information (e.g., account access controls, encryption in transit for our website, secure email, device security). No system can be 100% secure, but we take appropriate steps to reduce risks.

8. Your rights

You have rights under UK GDPR, including:

  • Access to your data;

  • Rectification of inaccurate data;

  • Erasure (in certain circumstances);

  • Restriction of processing;

  • Data portability (in certain circumstances);

  • Object to processing based on legitimate interests;

  • Withdraw consent where processing relies on consent (this does not affect the lawfulness of prior processing).

To exercise your rights, contact couplescounsellingwales@gmail.com. We may ask for identification. We aim to respond within one month.

9. Complaints

If you are concerned about how we use your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.

10. Children's data

Our services are for adults (16+). We do not knowingly collect children's data via the website.

11. Changes to this notice

We may update this notice from time to time. The latest version will always be available on our website.

Cookies Policy
Last updated: 20 September 2025

This Cookies Policy explains how www.couplescounsellingwales.com uses cookies and similar technologies. It should be read together with our Privacy Policy. We follow the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They can be necessary for the website to function, or they can be used for analytics, personalisation, and advertising.

2. How we use cookies

As at the date above, we only use essential cookies required to:

  • keep the site secure and functioning (e.g., load balancing, security);

  • remember basic preferences during your session.

We do not use analytics or advertising cookies.

3. Cookie categories

  • Strictly Necessary (Essential): required for the website to work; cannot be switched off.
    We do not use optional analytics, functionality or advertising cookies.

4. Managing cookies

You can manage cookies by adjusting your browser settings to block or delete cookies. Disabling essential cookies may affect site functionality.

5. Cookies we use

Because we currently only use essential cookies, a full cookie list is minimal. Typical essential cookies may include:

Name Purpose Type Duration session id (if set by host) Maintains session state First party Session cookie Consent Records your consent choices First party Up to 6 months

Note: Actual names/durations depend on the website host/CDN. We will keep this table updated.

6. Third‑party services

Our site may link to third‑party websites (e.g., external booking or directory links). Those services may set their own cookies. We recommend reviewing their cookie policies.

7. Changes

We may update this Cookies Policy to reflect changes in cookies we use or legal requirements. Please check back periodically for updates.

8. Contact

Questions about cookies or privacy? Email couplescounsellingwales@gmail.com.

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